Reset all business passwords for everyone in your organization at the same time

Make sure you've provided alternate contact information, including a mobile phone number. If you forgot your password and can't sign in:Īsk another global admin in your business to reset your password for you. It uses your alternate contact info to verify you're the right person to reset your password. Now sign in again: type your user name > Next > and then select Forgot password.įollow the steps in the wizard to reset your password. Sign out: select your name in the upper right corner > Sign out. Under Contact details, double-check that your Alternate email is accurate and that you've provided a mobile phone number. Select your name (icon) in upper right corner > My Account > Personal Info. Use these steps if you forgot your password but you're able to sign in to Microsoft 365 because, for example, your password is saved in your browser: Resend user passwordĮnter an email address the user can get to, so they receive the new password, and follow up with them to make sure they got it. Less work for you! To learn how, see Let users reset their own passwords in Microsoft 365.

This way you don't have to manually reset passwords for your users. We strongly recommend that you set up self-service password reset. On the Active users page, select the user and then select Reset password.įollow the instructions on the Reset password page to auto-generate a new password for the user or create one for them, and then select Reset.Įnter an email address the user can get to so they receive the new password, and follow up with them to make sure they got it.

In the admin center, go to the Users > Active users page. Steps: Reset a business password for a user If you found this video helpful, check out the complete training series for small businesses and those new to Microsoft 365.

Select Auto-generate password to have a random password automatically created.

In the Microsoft 365 admin center, select Users, Active users, and then select the key icon next to the user who requested the reset.

To reset the password, open the app launcher and select Admin.

When a user requests a new password, you'll receive a password reset request in email.

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